Terms and Conditions | fiberlicious

TERMS AND CONDITIONS

Welcome to Fiberlicious Yummy Fibers. By accessing and using this website (the "Site"), you (the "User") agree to be bound by the following Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Fiberlicious Yummy Fibers ("Company," "we," "our," or "us"). If you do not agree to these Terms, you must discontinue use of this Site immediately.

We reserve the right to update, modify, or change these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for updates.

1. PRIVACY POLICY

Your privacy is important to us. Fiberlicious Yummy Fibers will never sell, share, or misuse your private information. We handle all customer information in compliance with applicable privacy laws.

2. CONSUMER AGREEMENT

2.1 Made-to-Order Products: Fiberlicious Yummy Fibers operates as a made-to-order business. Processing time for orders is approximately 30 working days, excluding weekends, holidays, and courier delivery time. During sales or peak periods, processing may extend up to 8 weeks or longer.

2.2 Product Variations: Due to the nature of hand-dyeing, variations in color, shade, and mottling are expected. Different fabric types (Aida, Evenweave, Linen) and counts absorb dye uniquely due to fiber composition. Dye batch differences may also occur. By purchasing, you acknowledge and accept these variations as part of the handmade process.

2.3 Non-Commercial Use: All products are intended for personal use only. Resale or inclusion in kits without prior written consent is strictly prohibited.

2.4 Monthly Clubs: Monthly club subscriptions require a minimum three-month commitment. By purchasing, you agree to this commitment.

2.5 Pricing Errors: In the event of pricing errors, we reserve the right to cancel affected orders, even after order confirmation or shipping notice has been issued.

2.6 Accurate Information: Customers are responsible for providing accurate and up-to-date account and payment information. We are not liable for misdeliveries due to incorrect information.

2.7 Customs Duties & Import Fees: International customers are responsible for any customs duties, taxes, or fees imposed by their country. Refusal to pay these fees or accept shipment will not result in a refund.

2.8 Shipping Insurance: First-Class Mail does not include insurance. By selecting this option, you assume all risks for lost or damaged items and waive any right to refunds or replacements. Priority Shipping includes insurance and is strongly recommended.

3. SHIPPING & DELIVERY

3.1 Shipping Responsibility: Once a package is transferred to the shipping carrier, Fiberlicious Yummy Fibers is not liable for delays, losses, or damages during transit. The risk of loss transfers to the customer upon carrier acceptance.

3.2 Domestic Shipping: We ship to all U.S. states, territories, and APO/FPO addresses. Delivery timelines are determined by USPS and vary based on the selected service.

3.3 International Shipping: Customs regulations may affect shipping times, fees, and import eligibility. Fiberlicious Yummy Fibers is not responsible for customs-related delays, additional fees, or confiscations.

3.4 Shipping Costs: Shipping fees include postage, packaging, and handling and are non-refundable. Shipping cost might change overtime by USPS or UPS and it is beyond our control. We reserved the rights to charge extra shipping cost if the rates increase by the time of shipping.

4. RETURNS, CANCELLATIONS, AND EXCHANGES

4.1 Order Errors: If we make an error, we will replace the incorrect item(s) or issue store credit upon return of the product.

4.2 Return Eligibility: Returns must meet the following conditions:

Initiated within 10 days of receipt.
Product must be unused, unopened, odor-free, and free of pet fur.
Return must be pre-approved via email before mailing.
Returns must be shipped via USPS with a tracking number.

4.3 Non-Eligible Returns: Custom orders, hand-painted fabrics, sale/discounted items, and digital products are non-refundable. Variations in dye batches or differences in monitor displays are not valid reasons for return.

4.4 Shipping Fees: Refunds exclude original shipping costs. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

4.5 Final Sale Items: All sale or discounted items are final and not eligible for return or exchange.

4.6 Cancellations and Exchanges: We do not accept cancellations or offer exchanges at this time.

5. LEGAL PROTECTIONS

5.1 Limitation of Liability: To the fullest extent permitted by law, Fiberlicious Yummy Fibers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

5.2 Force Majeure: We are not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, labor disputes, supply chain interruptions, government actions, or pandemics.

5.3 Intellectual Property: All content, images, and designs on this Site are the exclusive intellectual property of Fiberlicious Yummy Fibers. Unauthorized reproduction, redistribution, or commercial use without written permission is strictly prohibited.

5.4 Indemnification: By using this Site, you agree to indemnify, defend, and hold harmless Fiberlicious Yummy Fibers, its owners, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of our products or services.

6. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the state of PA, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in PA, except where prohibited by law.

7. CONTACT INFORMATION

For inquiries regarding these Terms, please contact us via our Contact Us page or email us at fiberlicious.yummy.fibers@gmail.com.

By placing an order with Fiberlicious Yummy Fibers, you acknowledge and agree to these Terms and Conditions. Thank you for supporting our handmade business!